1 Substitution policy applied - If ordered flower/cake/soft toys/sweets/chocolate or any other branded perishable/ non-perishable item are not available in the respective city or town/ country. We shall deliver alternate flower / cake/chocolate/soft toys/sweets or any branded perishable / non-perishable item of desired quantity and equal or greater than order value. But color combination of flower will remain same
2 The perishable/non-perishable commodities displayed on the site and the actual product delivered will be similar to a certain extent and may not be exact replicas as these items are handmade and can vary. However, in all such cases the quantity specified in the order will be provided as desired
2 (1) Kindly don't miss Postal code/zip code on Shipping form at any cost
2 (2) Please provide correct and complete Address also
3 Time of delivery - For all International cities - 9 am to 7 pm according to particular country time zone ( no fixed time delivery for International cities,
3 (1) For all International order we will accept order 3- 4 days prior to date of delivery and please avoid delivery on Sunday for European countries and the USA, Australia, Canada, South America, South Africa
4 Please note down no cancellation of order of Outside India
5 If the shipping address is incorrect and a recipient is also unreachable on phone or recipient not accepting the delivery ordered by you (when the delivery attempt is made). Then in such case; the order will be assumed as executed no refund will be made
6 A ) delivery of Hospital Policy
The florists in our Jasmine Florist network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.Jasmine Florist will send your gift bouquet in accordance with facility procedures as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
B) Delivery to Hotels Policy
The florists in our Jasmine Florist network are experienced at making deliveries to hotels, however, please be aware of making the following information available a
. Hotel Name
1. Full address of the hotel.
2. Room No.
3. The telephone number of the hotel.
4. Name of Tour Company, if applicable.
b. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases
7 For all International delivery. Please provide us 2 contacts no
8 Facility of Midnight delivery is not available in all International destinations
9 If we are unable to deliver your order then complete refund will be made