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Terms and conditions

Terms and conditions

The perishable commodities displayed on the site and the actual product delivered will be similar and may not be exact replicas as these items are hand made and can vary. However, in all such cases the quantity specified in the order will be provided as desired
For perishable or non perishable commodities, respective brand owner will be responsible for the quality of product. in such cases , you can lodge complaint on them through us
If ordered flower/cake/soft toys/sweets/chocolate or any other branded non perishable item are not available  in the respective city or town . We shall deliver  alternate flower/ cake/chocolate/soft toys/sweets or any branded non perishable item of desired quantity and equal or greater than order value
Our normal delivery hours are 10 am-7 pm . For  Dehradun same day delivery in normal hours . We need order by 5 pm.
For other cities we accept order till 3 pm for same day delivery . Please contact our executive , if you want to place order  for same day delivery , after 3 pm
For Midnight delivery , we accept order till 2 pm . This facility is available for selected cities  only
For Remote area or small towns we need order 2 days in advance prior to date of delivery. 
* children
We only sell items to Adults ( i.e those aged 18 or above ) , if you are under 18 , you can use this website only with involvement of parents or guardians    
Facility  of cash payment is available at Dehradun city only
If you resides at remote place and desire  of delivery at your place . You may have to pay some additional delivery charges depending upon your location
Our company is thorough professional and believe in the complete satisfaction and pleasure of valued customer. We leave no stone unturned to ensure that your gift reaches on time . But still we cannot guarantee the delivery on specified time due to the logistic involved as well as any other unavoidable circumstances. You can still request for a specific time of delivery
Order placed for cake will not be possible early in the morning at all. . Since the cakes have to be procured  fresh from the bakery and delivered. .
If we are unable to deliver your order then complete refund will be made.
Request for cancellation of confirmed order can be make up to 4 day prior to the delivery date .For cancellation of order ;that has been placed using debit card or ATM card /credit card or net banking 10% of the order value shall be deducted towards bank charges
If the the shipping address is in correct and recipient is also unreachable on phone or recipient not accepting the delivery ordered by you (when delivery attempt is made). Then in such case ;the order will be assumed as executed  no refund will be made

Please note .Don't place order for Hotel and hospital . on your request we can make an attempt but we don't guarantee , if our vendor makes a attempt for delivery of gift if not successful . The delivery will be considered as executed and therefore no refund will be done 

Refund request and claim
If your order was unsatisfactory , you may request by submitting a claim within two business days after delivery date . Kindly send a digital picture of the delivered product , if you need refund 

Cancellation of order shall be made with mail subject "cancellation request" and send to .order@jasmineflowers.in. mail shall contain
cancellation of order can be done 4 days prior to date of delivery. And no cancellation of order of International delivery is possible
cancellation reason
refund account detail
The management of our company will be the chief authority regarding refund. Its decision will be final and binding on all such order
If you are not pleased with the quality of our product we will either replace the product with another product of equal value or provide you full refund. The only condition being that  the complaint about the substandard quality should be authentic and not fabricated. Our personal will ensure the authenticity of your statement